Product Satisfaction

We really value you and we want you to be happy. HOWEVER, OUR TUBERS MAY NOT LOOK INSTAGRAM PRETTY/ BE HUGE / UNFORM in shape (remember, the tubers are not the supermodels, the flowers are!) There may be digging scars on the tuber, or funny growing shapes. It will not affect the plant and how it grows. Please remember the size or shape of your tuber does not equate to the health and vigour of your plant. Nature is nature and social media can be misleading!

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Once you have excitedly unboxed your order, you must inspect your tubers immediately and email us within 2 days (with photos) if there happens to be any damage from shipping. Once the 2 days have passed, you accept full responsibility for your tubers. Please understand we are not responsible for damage due to bad weather, pests, rot, poor field conditions, negligence / improper storage or plant performance once you are planted.

 

We take accurate labeling seriously here at our farm, but sometimes a mislabel can squeak through. If your dahlia blooms and it’s not the variety you ordered, please contact us. I use a special garden sharpie to label the tubers so it will not wear off once planted and watered. Hot tip: make sure you label your dahlias as you plant and again around the base of the plant using these once they have bloomed (for variety confirmation) and a solid growing stalk. You wont regret this!

 

If you need to delay planting, store the tubers in a cool/dark place, between 5-7°C with the packaging open so that moisture does not build up. Your package will also come with planting instructions. Here on the farm, we like to pre sprout our tubers before we plant them in the ground by bringing them into a warm space to "wake the tuber up" and encourage that eye to sprout. We like planting with a little bit of insurance! If your tuber does not sprout green 6 weeks after arrival, please contact us immediately via email. Please send photos! We cannot refund the cost of your tuber if it has rotted in the ground.

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Refunds​​

If unexpected issues arise—such as power or storage failures, or tuber rot—that cause us to lose stock and prevent us from fulfilling your order, we will notify you as soon as we become aware. At that time, you’ll be able to choose one of the following options: a refund, a substitution, or a credit toward the following year. We do keep reserve stock as a buffer, but sometimes the unexpected truly is unavoidable.

 

According to the American Dahlia Society, about 87% of healthy, symptom-free dahlia plants may carry at least one dormant virus. We work hard to keep our plants as healthy and virus-free as possible. During the growing season, we regularly monitor plants for signs of disease and promptly remove any that look suspect. Because we are not a u-pick operation, and because many viruses show little to no symptoms, we cannot guarantee that every plant will be virus-free.

 

Buyers purchase with the understanding that this risk exists. We cannot guarantee refunds for plants that later show signs of virus. Viruses and diseases can also come from your own environment and may spread through insects, making it nearly impossible to determine the exact source.

We will refund the cost of your tuber (minus shipping) if it turns out to have no viable growing eye. Please keep in mind that tubers sprout on their own timeline—some varieties are simply slower or more stubborn than others. If a refund is needed, we will process it promptly through our website. Our goal is to keep you a happy camper!